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"I feel 100% comfortable leaving my jewelry
to be repaired at Felton Jewelers because of the very detailed
claim ticket I receive at drop off.
-Ms. J.A.B.
"Excellent restoration on my diamond Masonic ring that is 30 years
old!"
-Archie Edwards
"I shop here because I find what's not
the standard. I always find something different that I like"
-John Hall
"I am always able to find just
the right thing at Felton Jewelers. The jewelry is unique and of
excellent quality without being overly priced. With outstanding
customer service it is always a pleasure to business at Felton
Jewelers."
-Kevin Reynolds
Owner of
Reynolds Pontiac Cadillac GMC Truck Buick-Subaru, Inc. Orange, VA
"The reason I shop Felton Jewelers
is, quite simply, the customer service. The General Manager, Vickie
Gibson and her employees are wonderful to work with. A fantastic
byproduct is the exquisite customized jewelry they have created
for me. Kudos to Felton's."
-
Carey
Bauchnecht. Orange, VA
Dear Mrs. Felton,
It takes a long time to build a lasting loyalty between a customer
and any type of dealer. Any number of things can sour the loyality
... an inadvertent look, information that turns out Just slightly
untrue or a small something unexpected from a product. That's why,
as a loyal customer, I think that your establishment is unique.
One might get good advice anywhere. one might get good designs
or products anywhere. Certainly, one can get inadvertent looks
anywhere. Your establishment
is unique.
You consistently offer fine products, good information and advice. But ...
The thing that keeps me coming back is trust. Trust that I will get the right
advice. Trust that I will get the right design. Trust that I will get the right
product and trust that I will get my product in a timely manner the way we ordered
it. Trust that I will get all of these every time, no matter if it is a watch
battery or a special order.
I write this as I think others should know of my
unique find. I would hope that you can use this endorsement to let others know
of my experiences with you. As you know, I have had you make a number of special
items. I have pictures I can share. Each one, it's own special story and each
a work of art. Should anyone want to discuss this with me, you have my number.
I will be happy to share.
Sincerely,
Frederick M. Kay
Custom Jewelry
